Returns, right of withdrawal and refund policy

Our return policy allows you to withdraw from the sales contract up to the end of 14 (fourteen) calendar days from the date of delivery of the items, receiving the refund of the amount itself. To exercise the right of withdrawal you must send Football World GS a communication to this effect, within 14 days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgement of receipt, to Football World GS – Via Nicola Leotta 12, 70123 Bari (Ba). Once the withdrawal communication has been received, we will quickly communicate to the customer the instructions on how to return the goods, the goods must be sent to Via Nicola Leotta 12, 70123 Bari (Ba) within 14 (fourteen) days from the communication of the exercise of the right of withdrawal.

The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), stored with normal diligence, without any signs of wear or dirt, in compliance with the conditions of the following points: The right of withdrawal is however subject to the following conditions: the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased. the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). the shipping costs relating to the return of the good are borne by the customer; furthermore, the costs of delivery to the customer and any other accessory costs highlighted at the time of placing the order will not be refunded. If, by deducting the amount of the returned products from the total order, the amount no longer satisfies the conditions for being entitled to free shipping, the cost of shipping will be deducted from the refund amount.

The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. in the event of damage to the goods during transport, Football World GS will inform the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this eventuality, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; Football World GS is not liable in any way for damage or theft / loss of goods returned with uninsured shipments; upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. The right of withdrawal lapses completely, due to the lack of the essential condition of integrity of the goods, in cases where Football World GS ascertains: non-diligent use of the goods that has compromised their integrity; the absence of integral elements of the product (accessories, etc.); damage to the product for reasons other than its transport.